Term & Conditions

CARPETS & UPHOLSTERY

By accepting the work order, customer agrees to the following terms.

1. CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! For safety, stay off of recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying  and fiber protection of the carpet takes place in the first 4 hrs.

2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry – usually in 48 hours.

3. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.

4. If a technician finds on your premise, or reasonably believes he/she has found, hazardous waste, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or other cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.

5. Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items of irreplaceable or high value from service area and, for safety, client agrees to notify Smart Carpet Cleaning and its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc.

6. If client or authorized agent is not present during cleaning, Smart Carpet Cleaning will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.

7. Client’s balance must be paid as soon as the service is completed.  The parties agree that it is difficult to estimate the actual damages that Smart Carpet Cleaning will incur as a result of CLIENT’s failure to pay the amount due per contract. CLIENT therefore agrees that he/she/it will pay 10% compounding monthly interest on any unpaid balance as liquidated damages fees. In addition, If Client fails to fulfill any term of this agreement, including defaulting on any payment due, Smart Carpet Cleaning shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees and any other costs incurred by Smart Carpet Cleaning  in attempting to collect or enforce its rights under this Agreement.

8. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.

9. Customer must report any reappearance of spots, odors or other cleaning related issues within 24 hours of service.

10. By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client expressly agrees to indemnify and hold Smart Carpet Cleaning harmless for any actions pursuant to or arising out of this agreement, and as to any loss or damage to any property on the premises, in the impacted area or otherwise. Smart Carpet Cleaning is further not responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the service area any item, document, data or other property of value.

 

CANCELLATION POLICY

Our minimum fee ($50 US dollars)is applicable under the following circumstances:

• If you cancel or reschedule your appointment with less than 48 hours notice and/or your spot is not able to be booked for another customer.

• If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by the customer at the time of booking.

• If our technicians are turned away for any reason initiated by the customer.

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AREA RUGS/Upholstery 

By accepting the work order, customer agrees to the following terms.

1. Customer understands that Smart Carpet Cleaning cannot be held responsible for defects that may exist in upholstery, rugs or carpets when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when received and further releases MNC from any responsibility for defects which appear after soil is removed.

2. Shrinkage may occur in rugs depending on the type and quality. Smart Carpet Cleaning cannot be held responsible for this occurrence, however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.

3. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, Smart Carpet Cleaning cannot assume responsibility for these pre-existing conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but color fastness cannot be guaranteed based on a spot test and Smart Carpet Cleaning is not responsible for dyes which run in the cleaning process.

4. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing

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VEHICLES

By accepting the work order, customer agrees to the following terms.

1. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

2. Customers should remove all personal belongings, and other significant items from their vehicle prior to the cleaning.

3. Smart Carpet Cleaning will not accept any liability for any damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle. If receiving service at your location, assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

4. Our cleaning times are an estimate only and vary for each customer.

5. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.

6. If client or authorized agent is not present during cleaning, Smart Carpet Cleaning will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.

7. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.

8. Customer must report any reappearance of spots, odors or other cleaning related issues within 1 day of service.